How to cancel a London & Zurich payment

There may be occasions when you need to cancel a payment that's made by a contact on your system.

If your account is linked to the London & Zurich payment processor you will need to follow the steps below.

Important note: You will only be able to cancel a payment before midnight on the same day the payment has been requested.

To cancel a payment:

• Go to the contact's record
• Scroll down to the Payment History and click on Details beside the payment you wish to cancel
• Click on Cancel Payment
• You will need to type 'Cancel payments' into the confirmation box to proceed with the cancellation

You can also carry this action by going to Financials > Payment reports

• Click on the orange link which indicates the number of pending payments you have on the right-hand side
• Click into the amount to see the payment details, and the option to cancel

If it's too late to cancel the payment

If it's too late to cancel the payment, a message will be presented with the message "Sorry - it's too late for this payment to be cancelled". In this situation, the payment must be allowed to complete, and a refund issued if necessary.