How to View all Received Emails?
How Do I Remove a Block on an Email?
How to View all Received Emails
Step 1: You will be able to view all the emails that have been sent to that specific contact. To view a specific email, click on the name of the email in question.
Step 2: Once you have clicked on the name of the email a copy of it will display. From here, you can also resend the email to the contact and/or print it.
Step 3: When you have finished viewing the copy of the sent email, simply click the ‘x’ in the top left-hand corner.
Once you have followed the steps above you will be able to successfully view any sent emails within the system.
How Do I Remove a Block on an Email?
To remove the block on an email sent to a contact, follow the steps below:
Step 1: Once in ‘Received Emails’, select the tickbox next to the email you wish to remove the block from.
Step 2: Next, click ‘Remove block’ located above the sent emails table.
Step 3: Once you have clicked ‘remove block’, the email block will be removed from that contact.
Please note – if the next email sent to the contact also does not deliver, the block will be reinstated and will need to be removed again.
We reinstate the email block so that the system does not continually send emails to an email address that will not accept them as this makes the emails sent from our system appear like spam.
Once you have completed the above steps you will have successfully removed the email block on a contact.
Please note – if the next email sent to the contact(s) also does not deliver, the block will be reinstated and will need to be removed again.
We reinstate the email block so that the system does not continually send emails to an email address that will not accept them as this makes the emails sent from our system appear like spam.
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