Scheduled Emails
How Do I Edit a Scheduled Email
How Do I See an Email That Has Been Scheduled
Why Can't I Edit a Scheduled Email
How Do I Edit a Scheduled Email?
To edit an email that has been scheduled for a later date, follow the steps below:
Step 1: Tick the box next to the email that you would like to view and select ‘Next’.
From here, you will have two options:
Option 1: To edit a scheduled email for a specific individual.
Option 2: To edit a scheduled email for all people due to receive it.
Step 3: To edit a scheduled email for all recipients due to receive it, you will need to tick the boxes next to their names. Once this is done, click on ‘Edit email template’ in the toolbar located near the top of the screen.
Step 4: After you have clicked on ‘Edit email template’ a pop-up box will appear showing you a copy of the email that is due to be sent. From here, you can edit the scheduled email.
Please note – if the time before the scheduled send date is less than 60minutes, you will not be able to edit the scheduled email.
Step 5: Once you have finished editing your email template, simply click ‘Save’.
Alternatively, to edit the scheduled email due to be sent to an individual recipient, follow the steps below:
Step 1: Find the specific recipient you would like to edit the scheduled email for. Once you have found them, click ‘Edit’ located on the right-hand side of the screen in the same row as their name.
Step 2: After you have clicked on ‘Edit’ a pop-up box will appear showing you a copy of the email that is due to be sent. From here, you can edit the scheduled email.
Please note – if the time before the scheduled send date is less than 60minutes, you will not be able to edit the scheduled email.
Step 3: Once you have finished editing your email template, simply click ‘Save’.
Once you have followed the above steps you will have successfully edited your scheduled email(s).
How Do I See an Email That Has Been Scheduled?
To view an email that has been scheduled for a later date, follow the steps below:
Step 1: Tick the box next to the email that you would like to view and select ‘Next’.
Step 2: You will then need to tick the box next to the name of a recipient of the email. Once this is done, click on ‘Edit email template’.
Step 3: After you have clicked on ‘Edit email template’ a pop-up box will appear showing you a copy of the email that is due to be sent.
If the time before sending is greater than 60minutes then you will be able to edit the template (if you would like to) here. If it is within 60minutes then you will not be able to.
Step 4: Once you have finished viewing or amending your email template, simply click ‘Save’.
By following the above steps, you will have successfully viewed an email that has been scheduled.
Why Can’t I Edit a Scheduled Email?
The most likely reason that you cannot edit a scheduled email is that they cannot be edited within sixty minutes of their scheduled sending time.
To maximise email delivery rates, we use a specialist third party email delivery system.
We submit scheduled emails to this system one hour before their due sending time. As such, it is not possible for you to edit or cancel emails within one hour of the scheduled sending time.
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