How Do I Link Contacts?

Navigation: Contacts Record

In some circumstances, you may wish to link contacts - to find out how to do this, follow the steps below:

Linking Contacts

When linking contacts, you have two options:

Option 1: ‘Link contact to this contact’.

Option 2: ‘Link this contact to a lead contact’.

Link Contact to this Contact

Step 1: When in a contact’s record, hover over ‘Actions’ and select ‘Link contact to this contact’.

Step 2: You will then be taken to a screen where you will be asked to ‘Enter First name of contact to be linked’ – enter their first name. As you type the name, a list of contacts to be linked to, will appear in a menu below.  

Step 3: Finally, select the email address of the contact to be linked to. Alternatively, you can create a new user.

Step 4: Once you have selected an email address or added a new user, click ‘Next’. A pop-up will then display saying ‘Linked successfully’ – simply, click ‘OK’.

Once you have followed the steps above you will have successfully linked a contact to another contact.

Link this Contact to a Lead Contact

Step 1: When in a contact’s record, hover over ‘Actions’ and select ‘Link this contact to a lead contact’.

Step 2: You will then be taken to a screen where you will be asked to ‘Enter First name of contact to be linked’ – enter their first name. As you type the name, a list of contacts to be linked to, will appear in a menu below. 

Step 3: Finally, select the email address of the contact to be linked to. Alternatively, you can create a new user.

Step 4: Once you have selected an email address or added a new user, click ‘Next’. A pop-up will then display saying ‘Linked successfully’ – simply, click ‘OK’.

Once you have followed the steps above you will have successfully linked the contact to a lead contact.