This help guide sets out how you will be notified of a failed payment.
Payment collection can fail for a variety of reasons ranging from insufficient available funds, an expired pre-approval mandate, not linking the correct funding source to a PayPal account or an expired debit/credit card to name but a few.
What Happens When a Payment Fails?
When a payment fails, an email alert is sent to your contact giving them instructions of what they will need to do. Administrators with full access rights are also copied into this alert. This alert will be sent from firstname.lastname@example.org.
The system will also update your financial reports in the following ways:
- The failed payment will be added to the number of ‘Failed transactions’ in your financial reports.
To view this, hover over ‘Financials’ and select ‘Payment reports’.
- Outstanding payment reports will display a red ‘0.00’ amount in the ‘Paid’ column for any payments that have failed.
- The failed amount will show in the ‘Cancelled/Failed/Chargeback’ column displayed in the ‘Payment History’ section at the bottom of a Contact’s record.
To find out more information on why a payment may have failed, click here.