Payments remain pending for a long period even though the member has pre-Authorisation.
Possible cause 1:
During set up of pre-Authorisation for GoCardless you may encounter a tick box stating
More than one person is required to authorise Direct Debit
This is often selected when a payment is being made from a joint account or sometimes in error. Selecting this option causes any Direct Debit to need two authorisations.
Due to this we often see payments that remain "pending"
To resolve pending payments caused by this this there are two options:
1) Ask the member to enter the 2 authorisations
2) Most frequently used: The club administrator cancels the pre-Authorisation for the member. The payment(s) are reset to outstanding. When the member next logs in they will have to set up their pre-Authorisation. This time they should not select "More than one..." tick box or the same issue may occur again.
Possible cause 2:
Your organisation's GoCardless account is in a negative balance. This can be caused if more refunds are being issued than incoming payments.
Once this negative balance is cleared funds will start to be paid out.
You can contact the GoCardless support team directly for more detail and advice on how best to manage this scenario.
Further information can be found on the GoCardless support site under: